Kemtah Awarded $14 Million, 5-Year IT Support Contract by one of the Largest U.S. Integrated Healthcare Organizations
April 2, 2010
The Kemtah Group, a leading provider of healthcare information technology (IT) transformation services, announced today that they have been awarded a contract by a top 15 integrated healthcare organization to provide IT transformation and management services that complement recent organizational and operational changes within this healthcare client. The awarding of this contract to Kemtah out of a pool of leading IT companies is evidence of the extensive experience in the healthcare industry, skills, and focus on customer service by the Kemtah Group.
With the goal of improving IT services to medical end users and patients, Kemtah’s responsibilities focus on transforming client-facing IT operations through restructuring and process improvement. Refined infrastructure monitoring tools that comply with Kemtah’s commitment to the Information Technology Infrastructure Library (ITIL) methodology will be utilized to minimize incident disruptions and adverse impact on business operations. The introduction of an enhanced communication mechanism between end-users and IT support increases the accessibility of services across the wider business framework, while the consolidation and integration of clinical support and IT employing an exceptional service desk model will significantly increase the quality of information systems support provided to the entire enterprise. Updated service center capabilities cater to the specific needs of clinical end-users to better facilitate the delivery of appropriate and efficient IT service that is necessary for effective patient care. All of these transformation initiatives will help the IT organization achieve higher first call resolution rates, increased end-user satisfaction, and reduced IT support costs.
Kemtah will work with this client to deploy an Engineer-to-Zero (E2Z) framework that encompasses skill transfer and load balancing, standard platform and images, remote diagnoses, management and support, and virtual desktop infrastructure and terminal services that will significantly reduce field support and field time.
“Kemtah is thrilled to be awarded a 5-year contract with this client,” said Stephen V. Wade, Kemtah’s President. “We see this as a flagship account in which our extensive experience in this healthcare environment can be utilized to create a new standard for IT service management across the healthcare industry. It certainly helps to team with a client that shares our best practice approach to IT support, an approach that provides clinical end users with a sustained, efficient, and cost-effective process to deliver patient care.”
Kemtah has been providing strategic sourcing services to complement its best practice consulting and implementation services, as well as managed IT service desk operations, desk side support, data center support services, and IT project support for more than 20 years. Download this article as a PDF
About The Kemtah Group
Headquartered in Albuquerque, New Mexico, the Kemtah Group is a premier IT Infrastructure Support and Transformation Services firm delivering IT Service Management and technology support throughout North America.
Our experts help commercial and government organizations effectively optimize the people, processes, and technologies that comprise their IT departments using global standards such as ITIL, CoBIT, and ISO.
Kemtah's managed service engagements have on average achieved cost reductions of 30% - 40% while simultaneously increasing productivity by 25% - 30%.
We achieve these savings year-over-year through the introduction of efficient technology, aligning spending, and reengineering business processes.
The company's footprint of service locations throughout the U.S., Canada, and Latin America enable the Kemtah Group to provide local, reliable, and cost-effective IT support.
More information about the Kemtah Group can be found on the web at http://www.kemtah.com.