California Department of Water Resources Selects Kemtah to Provide Assessments of its Help Desk and Data Center

Albuquerque, NM
November 1, 2008

The California Department of Water Resources (DWR) has chosen Kemtah to provide information technology (IT) assessments of its Help Desk and Data Center operations. The goal of each assessment is to provide basic recommendations on how to improve and better support the mission of the DWR.

“Information is one of the most important strategic resources that any organization has to manage,” says Steve Wade, Kemtah president. “The alignment of IT services with the organization’s business model is crucial to its success. The return on investment from employing a proven, documented IT service strategy has become a major focus for any organization looking to better manage its resources and reduce costs.”

Kemtah resources will work with California DWR staff to observe and gather in-depth information of the current IT environment, compare this information to industry best practices and goals, and provide a roadmap for a future, desired state. Kemtah will use the IT Infrastructure Library (ITIL) model as guidance in its assessment and recommendations. Kemtah’s Help Desk assessment will provide the DWR with a plan for achieving higher first call resolutions, improved end-user satisfaction, and increased remote support. The data center assessment will include a Green IT audit and a plan to increase security, reduce risk, and improve stability of the physical facility.

First published in 1989, ITIL provides a framework of best practice guidance for IT service management. Since its creation, ITIL has grown to become one of the most widely accepted approaches to IT service management in the world.

About The Kemtah Group
Headquartered in Albuquerque, New Mexico, the Kemtah Group is a premier IT Infrastructure Support and Transformation Services firm delivering IT Service Management and technology support throughout North America. Our experts help commercial and government organizations effectively optimize the people, processes, and technologies that comprise their IT departments using global standards such as ITIL, CoBIT, and ISO. Kemtah's managed service engagements have on average achieved cost reductions of 30% - 40% while simultaneously increasing productivity by 25% - 30%. We achieve these savings year-over-year through the introduction of efficient technology, aligning spending, and reengineering business processes. The company's footprint of service locations throughout the U.S., Canada, and Latin America enable the Kemtah Group to provide local, reliable, and cost-effective IT support.
More information about the Kemtah Group can be found on the web at http://www.kemtah.com.