Healthcare

The Vital Signs of a Healthy ITO

On the hospital floor, doctors, nurses, lab technicians, clinical engineers, and administrators work together to serve the health needs of the patient. Underlying this coordinated effort is an infrastructure of information technology that must function optimally to enable these teams to work most efficiently.

Kemtah supports the IT needs of large hospitals as well as enterprises that provide long-term care, mental health services, and physical rehabilitation services. To these vital operations, we have:

• Used Best Practices to transform help desks to Single Point of Contact Service Desks
• Customized and implemented upgrades to customer call tracking systems
• Assessed customer workflow and business processes to gather metrics for performance improvement
• Delivered IT managed services, providing the workforce and management talent needed to excel at customer IT operations
• Managed projects that include installs, hardware refreshes, software upgrades, and physical IT moves
• Performed assessments of customers’ security capabilities, hardware lifecycles, software compliance, and asset management
• Managed customers’ Personal Digital Assistant (PDA) and wireless environment

One very important element of Kemtah’s offering for the healthcare market is to merge IT with clinical engineering. Machines that touch the patient are now networked, wireless, and mobile. More and more we are seeing bio or clinical engineering integrated with IT. Building an IT services organization that does both requires some creative and innovative planning and implementation.